• Soilux currently ships products within Australia only.
• We do not ship to PO boxes unless expressly stated at checkout.

• Orders are typically processed within 2–3 business days after payment confirmation.
• Processing times may vary during peak periods, promotions, or due to factors outside our control.

• Estimated delivery timeframes are provided at checkout for convenience only.
• Delivery times are not guaranteed and may vary based on location, carrier performance, and external factors.

• Shipping costs are displayed at checkout prior to order confirmation.
• Any applicable shipping fees are non-refundable, except where required under Australian Consumer Law.

• Risk of loss passes to the customer once the product has been delivered to the address provided at checkout.
• If a product is lost or damaged during transit, Soilux will assist the customer in lodging a claim with the carrier and will take reasonable steps
  to resolve the issue.

Nothing in this clause limits or excludes rights under Australian Consumer Law.

• Customers are responsible for providing accurate delivery details.
• If delivery fails due to incorrect or incomplete information provided by the customer, additional shipping fees may apply.

Soilux is not responsible for delivery delays caused by events outside its reasonable control, including carrier delays, natural disasters, or other force majeure events.

For shipping enquiries, please contact:

Soilux Support

Email: support@soilux.com